Frequently Asked Questions

We process orders as quickly as possible to ensure timely delivery.

If you need to cancel or modify your order, please contact our Customer Support team at support@carement.us as soon as possible and include your order number and request details. We will do our best to accommodate your request.

However, once your order has been processed or sent for fulfillment, cancellations and modifications may no longer be possible.

If your order has already been processed, please contact our Customer Support team at support@carement.us after your package arrives to check whether it’s eligible for a return.

All returns are subject to our Return & Refund Policy.

To qualify for a standard return, items must be in their original, unopened packaging, with the original box and factory seal intact.

Opened or used products are not eligible for return if you simply change your mind.

Yes, you may request a shipping address change as long as your order has not yet been processed or shipped.

Please contact our Customer Support team at support@carement.us as soon as possible with your order number and the correct shipping address. We will do our best to accommodate your request.

However, once your order has shipped, we cannot guarantee that the address can be changed. You may need to contact the shipping carrier directly to request an address update or redirection.

Please double-check your shipping address before completing your order.

Unfortunately, billing addresses cannot be changed once an order has been placed, as they are associated with the original payment transaction.

Please note that your billing address does not need to match your shipping address.

Yes, sales tax applies to orders shipped to most U.S. states. Tax rates vary by state, and sometimes by city or county, so the amount depends on your shipping address.

The exact tax amount will be calculated and shown at checkout before you complete your purchase. For details about the tax rules in your state, please contact your state’s Department of Revenue or local tax authority.

Before checking out, please review the available payment methods below.

[Available Options]

• Express Checkout: Shop Pay, Apple Pay, Google Pay, PayPal.
• Regular Checkout: Debit or credit cards (Visa, Mastercard, Discover, and American Express)

[Not Accepted]

• Cash on Delivery (COD)
• Direct bank transfer
• Personal checks or money orders
• Cryptocurrency payments
• Payment methods not displayed at checkout

All payments are securely processed through our checkout system.

If your payment doesn’t go through, please try the following:

1. Double-check your card number, expiration date, security code (CVV), and billing address.
2. Contact your bank or card issuer to make sure the payment wasn’t blocked, and ask them to approve it.
3. Try a different payment method, such as another card, Shop Pay, Apple Pay, Google Pay, or PayPal.

If you still can’t complete your purchase, please contact our Customer Support team at support@carement.us and describe the issue, including any error message you see.

Yes, once your order has been successfully placed, you will receive an order confirmation email.

You can also check whether your payment was successful by logging in to your account on our website and viewing your order status under “Orders” in your profile.

We use secure, encrypted payment processing to help protect your personal and financial information. We do not store your full credit card details on our website. Your payment is processed through our payment system when you place your order.

Your order is subject to payment authorization and stock availability. If we are unable to complete your order for any reason, we will notify you by email.

We offer free standard shipping on orders over $70 within the United States.

For orders under $70, shipping fees will be calculated and displayed at checkout before you complete your purchase.

Please note that we currently ship only within the United States and do not offer international shipping.

Typically, orders are processed within 3-5 business days.

After processing, standard shipping takes an additional 5-7 business days.

Please note that delivery may take up to 2 weeks due to severe weather, carrier delays, high shipping volumes, or other circumstances beyond our control.

If your order hasn't arrived within 15 days, please contact our Customer Support team at support@carement.us with your order number.

When your order ships, we will send email with a tracking number to the email address you entered at checkout, allowing you to track your package directly on the shipping carrier's website.

Alternatively, you can check your shipping status by clicking “Track My Order” at the top of our website. Enter your order number and the email address from your order receipt, or enter your tracking number.

To make tracking easier, please enter a valid email address when you place your order.

We ship orders through various carriers, including USPS. Once your order ships, you will receive an email with a tracking number so you can follow your package.

Once your order ships, our system automatically sends a shipping confirmation email containing your tracking link to the email address you entered at checkout.

If no email address was provided when you placed your order, we are unable to send this email, so we recommend entering a valid email address at checkout.

If you do not see it in your main inbox, please check your Spam or Junk folder, as automated emails can sometimes be filtered there. If you still haven't received it, please contact our Customer Support team at support@carement.us.

We understand how important it is to receive your order on time.

Occasionally, shipping delays may occur due to weather conditions, carrier operations, high shipping volumes, or other unexpected circumstances.

If your package appears delayed, we recommend checking the latest tracking updates using the tracking number provided in your shipping confirmation email.

If your package has not arrived within the estimated delivery timeframe, please contact our Customer Support team at support@carement.us with your order number and tracking details.

Our team will be happy to check on your shipment.

"Label Created" status means that a shipping label has been generated, but the carrier has not yet recorded its first tracking scan.

This can happen when your package is being prepared for pickup or is waiting to be scanned at a carrier facility.

Please allow a few business days for the tracking information to update.

If the status doesn’t update after several business days, contact our Customer Support team at support@carement.us with your order number so we can help investigate.

If your tracking status shows "Delivered" but you haven't received your package, please check your front porch, mailbox, and surrounding areas, and ask your neighbors or building management.

We also recommend contacting the shipping carrier directly with your tracking number to confirm the delivery location.

If the carrier provides official Proof of Delivery (such as a delivery photo confirming the correct address), we are generally unable to offer a refund or free replacement for packages that are lost or stolen after confirmed delivery, subject to applicable law.

However, if you still cannot locate your package, please contact our Customer Support team at support@carement.us with your order number and tracking details.

Our Customer Support team will be happy to assist you.

If you entered an incorrect shipping address, please contact our Customer Support team at support@carement.us immediately with your order number and the correct address. If your order has not been shipped, we will do our best to update the shipping address.

However, once your order has been shipped, we are unable to make any changes.

You will need to contact the shipping carrier directly with your tracking number to request an address update or redirection.

Please note that we cannot guarantee successful delivery or offer a refund or free replacement for packages delivered to an incorrect address provided at checkout, subject to applicable law.

If you have special delivery instructions, please contact our Customer Support team at support@carement.us as soon as possible after placing your order.

We will do our best to forward your instructions to our shipping team or delivery partner.

However, we cannot guarantee that specific delivery requests can be accommodated. We also cannot guarantee that expedited shipping is available. Available shipping methods and estimated delivery times will be displayed at checkout.

Once your order has been shipped, any additional delivery arrangements may need to be made directly with the shipping carrier.

We currently ship within the continental U.S. and to Hawaii.

Shipping to Puerto Rico, Guam, and the U.S. Virgin Islands is not available at this time.

[Shipping to P.O. Boxes: Limited Availability]

Shipping to P.O. Boxes may be possible. However, we strongly recommend using a residential or business address, as deliveries to P.O. Boxes carry a higher risk of loss or misdelivery, and compensation may not be available in such cases.

[Shipping to APO/FPO/DPO Addresses: By Request Only]

Military addresses are not supported through our standard shipping process. However, shipping via USPS may be arranged upon request.

Please contact our Customer Support team at support@carement.us before placing your order.

[Shipping to Hotels: Available]

Shipping to hotels is available, depending on the hotel's policy. Please confirm that your hotel accepts packages before placing an order.

Please note that our delivery responsibility ends once the package is delivered to the hotel's front desk.

[Shipping Fees & Delivery Times]

Shipping fees may vary depending on the destination, package weight, and other factors. Delivery times may also vary, with shipments generally arriving within 14 business days after dispatch.

All eligible electronic beauty devices purchased directly from our website are covered by a 1-year limited warranty from the original purchase date.

The warranty covers device malfunctions or defects that occur under normal use.

Eligible products may be repaired or replaced at no additional cost.

The warranty does not cover:

• Damage caused by misuse or improper handling
• Accidental damage
• Unauthorized repairs or modifications
• Products purchased from unauthorized third-party sellers
• Skincare and consumable products such as Green Collagen Boosting Gel

To verify your warranty coverage, please contact our Customer Support team at support@carement.us with your order number, purchase date, and a description of the issue. Our team will review your request and confirm the available warranty options.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

If you haven’t received your refund within 15 business days of approval, please contact our Customer Support team at support@carement.us for assistance.

Exchanges may be available depending on the product's condition, availability, and eligibility under our return policy.

To request an exchange, please contact our Customer Support team at support@carement.us within 7 days of receiving your order and include your order number and the reason for your request. All exchanges require prior approval.

Please note that we do not accept exchanges or returns for opened or used products if you simply change your mind.

If you have already opened the product and discovered a defect or other issue, please contact our Customer Support team at support@carement.us. Our team will review your case and determine the appropriate resolution.

Please do not send any items back without contacting our team first.

To speed up your warranty claim, please email a single, continuous, unedited video demonstrating the problem to our Customer Support team at support@carement.us.

Please ensure the video clearly captures:

1. The device connected to power using the original charging cable.
2. You pressing the power button.
3. The specific error or blinking lights.

Once our team reviews and verifies the issue, we will promptly arrange a replacement.

We are sorry if your order arrived damaged or defective.

Please contact our Customer Support team at support@carement.us as soon as possible after receiving your package.

To help us resolve the issue efficiently, please provide:

• Your order number
• A brief description of the problem
• Clear photos or a short video showing the damage or defect

Our team will review the information and assist you with an appropriate resolution, which may include a replacement or refund, depending on the product and applicable policy.

Please keep the product and its original packaging until our team provides further instructions.

Yes, you may place an order without creating an account.

However, please note that in that case, you will not be eligible for any promotional offers.

If you’d like us to delete your personal information, please reach out to our Customer Support team at support@carement.us.

We’ll help you delete and deactivate your account.

You can unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link at the bottom of any promotional email we send you.

If you’d prefer, you can also email our Customer Support team at support@carement.us with the email address you’d like removed, and we’ll take care of it.

Please note that you will still receive important order-related emails, such as order confirmations and shipping updates, even after unsubscribing from marketing emails.

Yes, first-time customers can receive an exclusive 10% discount code when they sign up.

Simply visit our website and enter your email address in the welcome pop-up.

Your discount code will be generated instantly and can be applied at checkout.

You can apply your discount code during checkout.

Follow the instructions below, depending on the device you are using.

[On Mobile]

1. At the top of the checkout page, tap on "Show order summary." This will expand your order summary and display a field labeled “Discount code or gift card.”
2. Enter your discount code in the field.
3. Tap “Apply” (the arrow icon next to the field).

[On Desktop/Laptop]

1. On the right-hand side of the checkout page, you will see your order summary.
2. Just below the items in your cart, look for the box labeled "Discount code or gift card".
3. Please type or paste your code in that box and click "Apply".

Your order total will update right away once the code is applied.

Only one discount code can be applied per order unless otherwise specified in the promotion terms.

Discount codes generally cannot be combined with other offers or promotions unless explicitly stated in the applicable terms and conditions.

Please review the terms and conditions of each promotion before placing your order.

Unfortunately, discount codes and promotional offers cannot be added, changed, or applied retroactively once an order has been placed.

All discounts must be applied at checkout and are subject to the terms and conditions in effect at the time of purchase.

If you have any questions about a discount or promotion, please contact our Customer Support team at support@carement.us.